Episode 40

Published on:

28th Oct 2022

The stress saving strategy for invoicing complaints

Dealing with invoice complaints can be one of the most painful parts of running a trades business. 

In this episode we will help you make those complaints far less painful!

During the episode Tony and Phil are going to share with you different strategies and tactics to deal with customers who aren’t happy when it comes time to paying.

Which will help you a lot if you:

  • Find yourself discounting just to settle a disagreement
  • Feel undervalued and unappreciated dealing with complaints when you know you've done a good job
  • Get frustrated wasting time resolving outstanding invoices

After listening you’ll understand how you can avoid difficult situations. 

And for the complaints you can’t avoid, you’ll learn to ask the right questions. 

This helps your client understand where you’re coming from, and why their invoice is fair and needs to be paid.

Getting you back the control and power, so the outcome is the one you want.

Let’s get into it!



  • Get paid what you’re worth
  • Feel in control of difficult invoicing situations and conversations
  • Be confident and positive about how to deal with clients who complain


This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy
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About the Podcast

The Profitable Tradie Podcast
How to build a profitable Plumbing, Electrical or similar business that gives you the time, money and freedom to enjoy life.
Are you the owner of a Plumbing, Electrical, or similar service business and looking to increase your profits and regain your freedom?

If you answered yes to any of the above then follow/subscribe now, this is the podcast for you!

Presented by Tony Fraser-Jones and Phil Smith from Profitable Tradie. We dive into what it takes to build a profitable trades business that gives you the time and freedom you deserve.

We touch on topics like...
- How to hire decent tradespeople.
- What to do when clients don't pay their invoice.
- How to get around people beating me down on what I charge.
- Should I buy or lease my next van/truck?
- How to get my team to get off their phones and be motivated for work.
- The second easiest way to increase your profitability.

Along with sharing a ton of free resources so you can get started on what we're discussing right away!

We also talk with some of the world's most successful trades business owners and learn how they took their businesses from mediocre to multimillion.

In short. We don't know what we don't know.

Subscribe/follow now and join the global community of Profitable Tradie

About your host

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Tony Fraser Jones