Episode 116

Published on:

10th Apr 2024

What To Say When Customers Object To Your Price


Not the word you want to hear when tendering for a job.  

We’re not all silky salesmen. 

So we all know that hearing the N word is part of business ownership. 

But as you’ve probably heard about negotiation, no doesn’t mean no. 

Whether someone has outright rejected your quote or is bartering with you to get a better deal... 

There are certain things you can say to put the ball in your court. 

Like a lot of business owners, I’m not interested in the airy details. 

I’m interested in knowing Exactly how to respond when someone objects one of my quotes. 

So the guys sat down to record a training session on exactly what to say.  


  1. Settle on prices which favor you more 
  2. Have more confidence in defending your price 
  3. Develop crucial negotiating skills 


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About the Podcast

The Profitable Tradie Podcast
How to build a profitable Plumbing, Electrical or similar business that gives you the time, money and freedom to enjoy life.
Are you the owner of a Plumbing, Electrical, or similar service business and looking to increase your profits and regain your freedom?

If you answered yes to any of the above then follow/subscribe now, this is the podcast for you!

Presented by Tony Fraser-Jones and Phil Smith from Profitable Tradie. We dive into what it takes to build a profitable trades business that gives you the time and freedom you deserve.

We touch on topics like...
- How to hire decent tradespeople.
- What to do when clients don't pay their invoice.
- How to get around people beating me down on what I charge.
- Should I buy or lease my next van/truck?
- How to get my team to get off their phones and be motivated for work.
- The second easiest way to increase your profitability.

Along with sharing a ton of free resources so you can get started on what we're discussing right away!

We also talk with some of the world's most successful trades business owners and learn how they took their businesses from mediocre to multimillion.

In short. We don't know what we don't know.

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About your host

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Tony Fraser Jones