Episode 20

full
Published on:

11th Jun 2022

Having Difficult Conversations

It’s one of those things that no one wants to do, but has to be done, and when you started your business it became one of your responsibilities whether you like it or not. Choosing not to or putting it off can destroy your team culture, cause staff to lose respect for you, and cause issues to snowball to a point where they are out of control. Have you guessed what it is yet? It’s having difficult conversations (was your guess close?). It’s something that everyone seems to hate, but if it’s done right, it can be a game changer for your business and leave everyone smiling.

It is inevitable that at some point a member of your crew will do something that isn’t quite up to scratch. When that happens it’s crucial that you are able to have a difficult conversation with that person and carry it out in a way that doesn’t leave destruction in it’s wake. A lot of owners avoid this type of conversation because it’s uncomfortable or they don’t know how to have them but procrastinating only makes things worse.

In this episode you’ll learn how to have difficult conversations the right way, talks that build your team up rather than break it down. You will be able to approach the conversation in a way that makes things comfortable, removing tension and defensiveness. There is also a tip on making sure you don’t get caught out when you try to put the foot down. Finally, you’ll learn the best structure for a tough chat and how to end it on a high note that benefits the whole team.

WHAT YOU’LL GAIN FROM IMPLEMENTING TODAYS PODCAST:

  • The structure to have a difficult conversation effectively
  • A way to enforce a standard of behavior
  • A method for ending conversations in a way that benefits the whole team

LINKS MENTIONED IN THIS EPISODE:

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About the Podcast

The Profitable Tradie Podcast
How to build a profitable Plumbing, Electrical or similar business that gives you the time, money and freedom to enjoy life.
Are you the owner of a Plumbing, Electrical, or similar service business and looking to increase your profits and regain your freedom?


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Presented by Tony Fraser-Jones and Phil Smith from Profitable Tradie. We dive into what it takes to build a profitable trades business that gives you the time and freedom you deserve.

We touch on topics like...
- How to hire decent tradespeople.
- What to do when clients don't pay their invoice.
- How to get around people beating me down on what I charge.
- Should I buy or lease my next van/truck?
- How to get my team to get off their phones and be motivated for work.
- The second easiest way to increase your profitability.

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Tony Fraser Jones