Episode 20

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Published on:

11th Jun 2022

Having Difficult Conversations

It’s one of those things that no one wants to do, but has to be done, and when you started your business it became one of your responsibilities whether you like it or not. Choosing not to or putting it off can destroy your team culture, cause staff to lose respect for you, and cause issues to snowball to a point where they are out of control. Have you guessed what it is yet? It’s having difficult conversations (was your guess close?). It’s something that everyone seems to hate, but if it’s done right, it can be a game changer for your business and leave everyone smiling.

It is inevitable that at some point a member of your crew will do something that isn’t quite up to scratch. When that happens it’s crucial that you are able to have a difficult conversation with that person and carry it out in a way that doesn’t leave destruction in it’s wake. A lot of owners avoid this type of conversation because it’s uncomfortable or they don’t know how to have them but procrastinating only makes things worse.

In this episode you’ll learn how to have difficult conversations the right way, talks that build your team up rather than break it down. You will be able to approach the conversation in a way that makes things comfortable, removing tension and defensiveness. There is also a tip on making sure you don’t get caught out when you try to put the foot down. Finally, you’ll learn the best structure for a tough chat and how to end it on a high note that benefits the whole team.

WHAT YOU’LL GAIN FROM IMPLEMENTING TODAYS PODCAST:

  • The structure to have a difficult conversation effectively
  • A way to enforce a standard of behavior
  • A method for ending conversations in a way that benefits the whole team

LINKS MENTIONED IN THIS EPISODE:

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About the Podcast

The Profitable Tradie Podcast
For Trades & Contracting Business Owners Who Want More Profit, More Freedom, and Less Stress
If you run a plumbing, electrical, HVAC, or any other trades business and you’re tired of long hours, cash flow headaches, and pricing battles, this podcast is for you.



Join Tony Fraser-Jones and Phil Smith from Profitable Tradie as they break down straight-shooting strategies to help you make more money, work fewer hours, and get your business running smoothly—without the usual headaches.



We tackle the real challenges every trades business owner faces:
✔ How do I find and keep good techs when everyone is hiring?
✔ What do I do when customers don’t pay their invoices?
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✔ What’s the second easiest way to increase my profits? (The first is hitting play on this podcast!)



We also bring on some of the most successful trades business owners in the world—real people who’ve built multimillion-dollar companies—so you can learn exactly how they did it.



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Tony Fraser Jones