Episode 77

Published on:

14th Jul 2023

Why our teams don't like change & how to get them onboard.

Ever struggled to get your guys to fill out their paperwork?

To them it’s just an extra step on the job which they can’t be bothered doing.

To you it’s crucial for making sure you can invoice the job.

It’s a simple step, but sometimes it feels like pulling teeth and despite reminding them over and over again they still don’t do it.

The thing is, there’s a lot more going on under the surface that we can’t see and that’s why they don’t change their bad habits.

This episode covers an approach that’s been tweaked and refined with our members over the years.

This will make change easier to carry out and will help it stick.

Plus it will help you understand why your team can be so resistant.

More often than not they don’t even know that they’re doing it.

Because they're stuck in old ways, or don’t completely understand the change itself, let alone the reason for doing it.

Sometimes as business owners we're not that best at explaining it.

So if communication has a tendency to cause you some problems, you're gonna love this approach.

We know you've done your research and thought things through, it would be nice if your team thought the same way.

But they don't.

So let’s change that.



  • The ‘unfreeze, change, refreeze’ approach
  • End any resistance to change from your team
  • How to get commitment out of your team
  • An ability to change or improve processes and behaviors without your team going back to old ways


Thanks for joining us this week. Want to subscribe to The Profitable Tradie Podcast? Have some feedback you’d like to share? Connect with us and leave us a review with a 5-star rating. If you think that’s too high, tell us why that is, we’d love to hear from you! Just shoot me an email with the word ‘PODCAST’ in the subject line to tony.fraserjones@profitabletradie.com

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About the Podcast

The Profitable Tradie Podcast
How to build a profitable Plumbing, Electrical or similar business that gives you the time, money and freedom to enjoy life.
Are you the owner of a Plumbing, Electrical, or similar service business and looking to increase your profits and regain your freedom?

If you answered yes to any of the above then follow/subscribe now, this is the podcast for you!

Presented by Tony Fraser-Jones and Phil Smith from Profitable Tradie. We dive into what it takes to build a profitable trades business that gives you the time and freedom you deserve.

We touch on topics like...
- How to hire decent tradespeople.
- What to do when clients don't pay their invoice.
- How to get around people beating me down on what I charge.
- Should I buy or lease my next van/truck?
- How to get my team to get off their phones and be motivated for work.
- The second easiest way to increase your profitability.

Along with sharing a ton of free resources so you can get started on what we're discussing right away!

We also talk with some of the world's most successful trades business owners and learn how they took their businesses from mediocre to multimillion.

In short. We don't know what we don't know.

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About your host

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Tony Fraser Jones